Senior Director, Asynchronous Care

8+ years of experience in high-volume, operationally complex environments (healthcare, telehealth, tech-enabled services, or similar)

Proven experience managing managers and building multi-layer team structures

Demonstrated success scaling service operations 3x+ without sacrificing margin or quality

Strong analytical capabilities with advanced proficiency in Excel or Google Sheets

Experience owning SLAs, productivity metrics, and quality assurance frameworks

Comfort operating in regulated or clinically sensitive environments

We are seeking a Senior Director of Asynchronous Care to build and operate a high-velocity, high-quality async care engine at scale.

This leader will own the end-to-end performance of our asynchronous care ecosystem — including throughput, turnaround time, productivity, quality, safety, and cost.

You will manage a multi-layered leadership team overseeing hundreds of Medical Assistants and clinical staff, while designing the operational systems required to scale volume significantly faster than headcount growth.

This role is equal parts operator, systems architect, and culture builder. You are accountable for results.

We are a high-growth virtual care company redefining women’s health through technology-enabled clinical delivery.

Our care model combines synchronous visits with high-volume asynchronous care — including messaging, refills, prior authorizations, labs, and follow-ups — delivered by a distributed clinical team.

As we scale nationally, asynchronous care is no longer a support function. It is a core operational engine that drives margin, patient experience, and clinical safety.