Lead - Solution Engineer

6-8 years of Solution Engineering experience.

Proven capability to work on cross-functional teams to address business and technical challenges.

Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.

Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo Headquarters.

The annual base salary range for this position is $143,565 – $177,345 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software.

Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform.

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers.

We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business.

As a Lead Solution Engineer, your primary responsibilities include:

Collaborating with our Enterprise customers to identify and address their most critical business challenges.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.