Head of Banking OS Transformation

15+ years experience in banking operations, consulting, transformation, or banking technology platforms

Deep expertise in at least one banking operations domain

Experience leading large transformation programs at banks

Experience working with C-level banking executives

Strong understanding of banking operating models and processes

Experience with workflow, automation, AI, or digital transformation platforms

Backbase is building a new type of transformation capability focused on redesigning and running banking operations on the Banking OS.

This group combines deep banking domain expertise, process intelligence, operational data modelling, and AI agent design to help banks transform customer servicing, payments, disputes, lending, and risk operations into AI-assisted and agentic operating models.

The Head of Banking OS Transformation will lead a regional team (EMEA or USA) and work directly with senior bank executives to redesign operating models, implement the Banking OS across multiple domains, and help banks transition from fragmented operations to Unified Frontline operations.

This role sits at the intersection of banking operations, platform technology, AI, and large-scale transformation programs.

Help banks redesign how banking operations work and implement the Banking OS as the operational control plane across multiple banking domains.

Understanding how the bank operates today