okta
Principal Delivery Success Manager
At a Glance
- Location
- Toronto, Ontario, Canada
- Work Regime
- hybrid
- Experience
- 10+ years
- Posted
- 2026-04-28T10:16:09-04:00
Key Requirements
Required Skills
Domain Knowledge
- Healthcare
- Insurance
- Legal
- SaaS
Benefits & Perks
health, dental, and vision insurance, RRSP with a match, healthcare spending
Requirements
10+ years of experience in enterprise software delivery, professional services, or partner success roles.
Experience working with system integrators or service delivery partners.
Experience supporting enterprise software implementations.
Strong understanding of identity and access management concepts.
Familiarity with enterprise SaaS deployment models.
Understanding of partner ecosystems and implementation services.
Responsibilities
Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers.
The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio.
This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight.
Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations.
This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality.
Develop delivery capability across the assigned partner portfolio.