alcon
Sr Associate I, Customer Service Support (Return Administrator - Japanese Speaker)
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At a Glance
- Location
- Selangor – AGS, Malaysia
- Employment
- Full time
- Posted
- 2026-04-01
Key Requirements
Required Skills
Microsoft OfficeSAPSalesforce
Domain Knowledge
- Education
- Medical
Benefits & Perks
Health Insurance
nsation package and comprehensive benefits Continuous learning and development opp
Requirements
Patience when handling tough cases.
SAP/Salesforce/SharePoint/Microsoft Office tools
Opportunity to work with a leading global medical device company
Compensation & Benefits
Continuous learning and development opportunities
Alcon Careers
Responsibilities
SAP Entry & Credit Processing
After confirming inspection results, amounts, quantities, and return reasons, perform return processing and issue credit memos.
Quality Complaint Handling
Verify defect information provided by QA and execute return processing for applicable products in SAP.
Escalation of Exception Cases
Evidence Management & Audit Support