oldcastlebuildingenvelope
Customer Service Representative
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At a Glance
- Location
- Cleveland, Ohio, United States
- Experience
- 1–2 years
- Posted
- 2026-06-25T09:51:54-04:00
Key Requirements
Required Skills
SAP
Domain Knowledge
- Construction
- Manufacturing
Requirements
A minimum of 1 year previous customer service experience in customer facing role
Preferred experience with AS400, SAP
Responsibilities
Maintain broad knowledge of products and services of the organization
Document customer interactions and transactions
Data entry of faxed, emailed, and phoned in orders for production
Coordinate between sales and production to meet customer expectations
Maintain good communication channels with product and support staff
Communicate with customers to determine expected delivery date and time.