Director, Customer Success, Staffing & BPO Verticals (US Remote)

Nice to have:

3+ years of related experience in Account Management

2+ Years of organizational leadership experience

5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts)

Ability to work remotely with occasional business travel.

Medical, Vision, Dental, and supplementary benefit plans

401k with an employer match, and an Employee Stock Purchase Plan (ESPP)

Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays

Access to tech and growth opportunities, and leaders who want you to succeed!

The

Director of Customer Success

leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security).

You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth.

While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States.

Honor Honesty, Consistency, and Responsibility: Do the right thing

Cultivate an environment of dignity: Show respect for the individual

Take an Outside-In approach: Put the client first

Think out-of-the-box: Innovate and create

Stay Team-Oriented: Collaborate and appreciate each other

What Are You Waiting For? Apply Today!