Creator Support & Community Coordinator

Knowledge and understanding of large social media and communication platforms, like X (Twitter), Instagram, Reddit, Discord, and Telegram.

Up-to-date knowledge of social media scheduling tools, analytics, and best practices.

Understanding the adult creator community and industry trends.

Experience with tools like Canva, Adobe Creative Suite, or similar design software.

Familiarity with Jira or other project management tools.

Monitor and respond to inbound creator communications across Pornhub's official social channels, responding to direct messages, comments, mentions and public posts with accuracy, empathy, and a consistent brand voice.

Triage, route, and escalate inquiries to the appropriate internal teams, ensuring timely resolution and communicating creator feedback to relevant departments.

Coordinate with Brand & Community, Product, and Trust & Safety teams to share updates on compliance changes, product launches, and events across social channels.

Compile and report on basic engagement, sentiment, and support metrics to help the team identify trends and improve the creator’s experience.

Stay informed about social media trends, tools, best practices, and competitor activity to proactively identify opportunities and potential risks.

2+ years of experience in social media or community engagement, ideally within creator or customer support environments.