mbk
Lead Concierge
At a Glance
- Location
- WA - Woodinville: The Creekside, United States
- Employment
- Full time
- Experience
- 1+ years
- Compensation
- n - Thu 2pm - 10pm Pay Range: $22 - $24.50
- Posted
- 2026-08-11
Key Requirements
Domain Knowledge
- Hospitality
Benefits & Perks
-Rich benefits package including Medical, Dental, Vision and 4
Requirements
1+ years of previous experience in customer service, hospitality, or a front desk role, in a similar industry or environment, required.
Compensation & Benefits
-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
-Childcare and eldercare assistance
-Flexible spending accounts
If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!
Job Description
Schedule: Mon - Thu 2pm - 10pm
Responsibilities
The Lead Concierge is dedicated to forging an outstanding first impression and delivering seamless customer service.
They help to shape our company’s culture and ensure smooth operations by overseeing the daily workflow for the Concierge desk.
They serve as a trusted, hands-on advisor, providing the team with training and coaching in essential soft skills.
The Lead Concierge plays a vital, frontline leadership role in curating an exceptional, consistent experience for all customers, team members, residents, families, and professionals.
Through friendly, professional, and highly service-oriented interactions, whether in person or over the phone, the Lead Concierge ensures that every touchpoint embodies MBK’s mission and values, elevating the community’s reputation.
Provide daily oversight and training to Concierge team members on community policies, procedures, and service standards to ensure efficient and consistent service.