Senior Knowledge Manager

8+ years experience in project or program management Knowledge Management, Content Operations, Documentation, Enablement, Customer Experience, or a related discipline and 10+ years of experience leading complex projects, programs, and cross-functional initiatives.

Proven track record of architecting, scaling, and managing enterprise knowledge management, self-service programs, content operations, and information architectures in complex environments.

Deep expertise in Knowledge-Centered Service (KCS) principles and organizational change management, with a demonstrated ability to influence cross-functional teams without direct authority and drive widespread adoption of new processes.

Document formatting and publication tools such as WYSIWYG, HTML, DITA

Technical Content & Search Capabilities:

Hands-on proficiency with knowledge management platforms, digital publication technologies (e.g., DITA, XML, HTML), and analytics tools, alongside familiarity with AI-driven search and content discovery solutions.

$107,000

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$230,000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation

: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

in the PEAK team within Global Customer Experience, you will lead the transformation of how customers, partners, and employees discover and interact with critical knowledge across Everpure.

In this high-impact role, you will champion Knowledge-Centered Service (KCS) principles and oversee the end-to-end delivery of enterprise self-service experiences, content governance, and digital platform optimizations.

You will collaborate closely with Knowledge Architects, technical writers, customer support engineers, and executive leadership to redefine content quality and discovery.

By turning raw technical content into structured, AI-ready assets, you will directly improve self-service resolution rates, elevate customer satisfaction, and build a world-class knowledge culture across Everpure.

Drive Enterprise Knowledge Strategy & Governance:

Establish and execute scalable content governance frameworks, information architectures, and taxonomy standards to optimize knowledge quality, consistency, and search discoverability across global platforms.