Sr. Software Technical Account Manager II

Bachelor’s Degree or equivalent work experience.

7+ years in technical account management or equivalent supporting hardware and software platforms at enterprise scale.

Proven success managing enterprise relationships and complex technical projects.

Strong technical aptitude in wireless networking; ability to diagnose and reproduce network-related device issues.

Intermediate to advanced knowledge of cloud evidence management platforms, SaaS products, and enterprise IT systems.

Ability to articulate at a technical level appropriate to the circumstance – i.e., for clients with varying levels of IT knowledge and skillset.

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

As a Senior Technical Account Manager (TAM) in the Enterprise organization, you will be the day‑to‑day technical leader for one of Axon’s strategic customers, building and sustaining a long‑term partnership. You’ll be the primary point of contact responsible for device lifecycle management (including RMA), incident response and RCA, network troubleshooting, and driving scalable process improvements across a large deployment. You’ll deliver technical best practices, enable broad operational adoption of Axon products, and translate customer needs into prioritized product and engineering outcomes. Working closely with internal and external cross‑functional teams, you’ll improve reliability, usability, and efficiency so the customer can operate with confidence—directly supporting Axon’s long‑term success in the Enterprise market.

Location:

This role can be based out of the following locations:

Memphis, TN, Pittsburgh, PA, or Plano, TX (4-5 days onsite). Periodic travel may be required for in-person training and company meetings.

Reports to: