Customer Success Manager

You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams, identifying ways for them to grow with Justworks. Customer Success Managers are both the customer’s voice here at Justworks and also the face of the Justworks brand to our customers. They are focused on finding ways to build trust, stay attuned to their book’s needs, and help catalyze company growth or expansion with our product. Needless to say, Customer Success Managers play a vital role at Justworks, and we are building a world-class team!

Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment

Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required.

Experience in healthcare, HR, or insurance industries preferred

$41.83- $46.01

per hour. In addition to base salary, this role is eligible for incentive compensation with a competitive On-Target Earnings (OTE) potential of

$95,706 - $105,270

. Final compensation within the range will be determined by factors including, but not limited to, the candidate's specialized skill set, experience, and relevant education or training. *Incentive compensation is discretionary, not guaranteed, and is governed by the terms of the applicable company incentive plan.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

#LI-Hybrid #LI-KC2

Customer Success Managers as Revenue Drivers and Growth Partners

Manage and service a dedicated book of business

, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.

Build and maintain strong relationships

with key stakeholders, including administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.

Drive consistent customer value and satisfaction

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.