SMB Client Success Director

Advance/Fluent English is required;

Proven experience in leadership roles in Customer Success, focusing on customer engagement and retention;

Strong team management skills, with experience in developing and coaching high-performance teams;

Deep knowledge of customer success metrics and tools, preferably with experience in implementing platforms similar to Wellhub;

Nice to have: Certification in continuous improvement, agile methodology, and customer success.

Excellent verbal and written communication skills, with the ability to influence and collaborate effectively at all organizational levels;

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

WELLHUB:

Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

Define and implement the Customer Success strategy to increase engagement of SMB customers with Wellhub;

Lead and develop the SMB Success team, fostering a high-performance culture, collaboration, and customer focus;

Collaborate with Product, Sales, Marketing, and Technology teams to ensure customer needs are met effectively and efficiently, and that the customer journey is optimized;

Develop and execute engagement plans to increase adoption and use of the platform;

Monitor engagement metrics and drive initiatives that boost platform usage, customizing approaches as needed;

Implement effective onboarding programs for new customers, ensuring a smooth transition and productive use of the platform;

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.