IT Service Desk Agent

Knowledge and understanding of Active Directory functionality

Experience documenting properly all aspects of troubleshooting and resolving of issues

Familiarity with basic networking concepts

Experience with VMWare Horizon Virtual Desktops

Experience with Salesforce

Experience with remote support tools

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Provide frontline technical support to end-users via phone calls, email, and chat

Troubleshoot and resolve technical problems, escalating as required

Record and document all requests or incidents in our Freshservice Platform

Maintain a high level of Customer Satisfaction