Enterprise Monitoring and Operations|Req#4336

Bachelor’s Degree; 8+ years relevant experience; analyze system performance; monitor application and infrastructure metrics; identify performance bottlenecks; recommend optimization strategies; support troubleshooting and resolution efforts; ensure operational performance standards are maintained.

Experience administering enterprise monitoring platforms supporting infrastructure, network, database, M365, and cloud workloads

Experience integrating monitoring outputs with SIEM and incident response activities

Familiarity with performance dashboard development and SLA reporting

Experience administering enterprise monitoring and observability platforms (e.g., Splunk, SolarWinds, Dynatrace, Azure Monitor, SCOM, or equivalent tools) supporting infrastructure, network, database, and cloud workloads

Preferred Certifications: ITIL 4 Foundation; Certified Monitoring Professional or equivalent vendor monitoring certification

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Administer and optimize enterprise monitoring platforms overseeing server health, database performance, network throughput, storage utilization, Microsoft 365 service availability, and cloud resource metrics to ensure real-time operational awareness and SLA adherence

Validate integration of infrastructure, endpoint, network, and identity logs into enterprise SIEM platforms ensuring accurate event correlation, alert threshold tuning, and comprehensive monitoring coverage across support areas

Develop and maintain performance dashboards and operational reporting packages detailing uptime percentages, incident response times, resource utilization trends, and system health indicators for executive review

Coordinate 24x7 monitoring activities ensuring alert escalation procedures, incident documentation within ITSM workflows, and response workflows are executed in accordance with operational standards

Conduct trend analysis on recurring alerts, performance degradation patterns, and capacity constraints, implementing proactive remediation strategies to prevent SLA impact

Participate in incident response bridge calls and provide technical monitoring data to support root cause analysis and executive briefings

on the basis of

race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.

No Agencies, No third-party recruiters, please********