Senior Manager, Customer Success (SmarterNotes)

7–10+ years of experience in healthcare operations, client success, clinical innovation, healthcare technology, consulting, or project management

Demonstrated success managing executive relationships within complex health systems

Experience leading implementation, adoption, and optimization of healthcare technology, digital health, or AI-enabled clinical solutions

Strong understanding of hospital operations, clinical workflows, and physician adoption strategies

Strong analytical mindset with experience interpreting client performance data and translating insights into action

Detail-oriented with a commitment to operational excellence and client outcomes

$140,000 - 160,000

#LI-Remote

Benefits

Medical, Dental & Vision

– Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.

Paid Parental Leave

Manage a portfolio of enterprise health system clients using the SmarterNotes platform, ensuring long-term client success and satisfaction

Build trusted relationships with executive, clinical, and operational stakeholders, serving as the strategic advisor throughout the client lifecycle

Lead executive business reviews, strategic planning sessions, and operational governance meetings to align product performance with client goals

Partner closely with Integration, Implementation, Product, Support, Sales, and Clinical teams to ensure successful onboarding, implementation, and go-live

Drive product adoption by identifying opportunities to improve utilization, workflow integration, and clinician engagement

Monitor client health, adoption metrics, and business outcomes, delivering executive-level reports that demonstrate utilization trends and financial impact