Cisco Contact Center Senior Architect | Cisco UCCE Platform Expert

Required Experience

15+ years of hands-on experience in contact center engineering and architecture

10+ years designing Cisco UCCE-based platforms at enterprise scale

Proven experience supporting 24x7, high-volume contact centers in production

Demonstrated success integrating voice and digital channels into a unified agent experience

Direct experience designing SIP architectures with third-party SBCs

What We're Not Looking For

To be direct about scope: this role will not be a fit if you are primarily:

A junior or mid-level engineer

A UCCX or PCCE specialist without UCCE depth

A cloud-only or SaaS-only architect

A configuration-only or ticket-driven engineer

Sutherland is searching for a

Cisco Contact Center Senior Architect/Cisco UCCE Platform Expert

!

This is a senior-level technical authority role — not a configuration or ticket-driven position. You will own the architecture of Cisco UCCE-based contact center platforms end-to-end: from IVR and routing design through agent desktop, recording, reporting, compliance, and digital channel integration.

You will translate complex operational requirements into resilient, scalable, and compliant designs across voice and digital channels. You will challenge flawed vendor and partner designs, produce architecture standards, and lead modernization initiatives.

Core Responsibilities

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland