Software Support Engineer (Third Shift)

A hands-on, technical background with strong troubleshooting skills.

Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).

Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).

Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes.

Comfortable with the Linux command line.

Strong communication skills and the ability to work effectively within a team and with customers.

$50,000.00 - $125,000.00

per year and represents a good faith and reasonable estimate of the range at the time of posting.

In addition to the base salary, this position is eligible for a overnight shift differential.

Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit

appian.com

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