Lead Customer Success Manager

8+ years of experience in a Customer Success or Account Management role, preferably supporting enterprise software customers.

Proven track record of driving customer adoption, retention, and expansion in complex, technical environments.

Strong proficiency with CRM and customer success tools such as Salesforce and HubSpot.

Experience managing enterprise customers in the energy, utilities, or simulation software space.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process.

Lead Customer Success Manager at Energy Exemplar, you will play a pivotal role in shaping the post-sale experience for our most strategic customers.

Acting as a trusted advisor, you’ll guide organizations through their journey with our simulation software, maximizing adoption, accelerating time-to-value, and fostering long-term partnerships that lead to renewals and growth.

This is a high-impact, customer-facing role that requires strong strategic thinking, cross-functional leadership, and a proactive approach to value delivery.

You will be responsible for a portfolio of key accounts, ensuring they achieve measurable success through their investment in Energy Exemplar’s technologies.

Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle.

Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes that align with those goals.