Senior Client Services Project Manager, CX

Bachelor’s degree in Business, Technology, or a related field—or equivalent work experience.

8–10 years of experience managing customer‑facing, enterprise‑level technology projects.

Proven track record of delivering complex, multi‑system implementations in SaaS, CX, cloud, or CRM environments.

Strong consultative mindset with the ability to influence customers, guide decisions, and navigate ambiguity.

Exceptional communication skills - verbal, written, executive‑level, and cross‑

Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.

The Senior Client Services Project Manager oversees complex, enterprise‑level implementations of NICE solutions across various customer environments. This role demands advanced project leadership, strong consultative skills, and the ability to influence and guide customers through high‑impact, multi‑system transformation initiatives. The Senior PM acts as the main point of accountability for successful delivery, ensuring scope clarity, solution alignment, risk mitigation, and delivering an exceptional customer experience throughout all project phases.

This role requires seasoned experience managing customer‑facing projects, including integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, and cross‑functional leadership across Professional Services, Product, Support, and external partners.

Project Leadership & Delivery Excellence

Lead end‑to‑end delivery of complex, high‑visibility implementations, often involving multi‑workstream coordination, integrations, and aggressive timelines.

Oversee project planning, scoping, timeline management, and delivery governance with a high degree of structure and ownership.