vulcanelements
IT Support Specialist
At a Glance
- Location
- Research Triangle Park, North Carolina, United States
- Experience
- 1+ years
- Posted
- 2026-05-28T09:41:12-04:00
Key Requirements
Certifications
- CompTIA
Domain Knowledge
- Cybersecurity
- Manufacturing
Requirements
Strong knowledge of Windows operating systems, Microsoft 365 administration, and basic networking
Familiarity with cybersecurity frameworks (NIST, CMMC) and experience working within ITAR/EAR export-controlled environments is highly preferred.
A hands-on "fixer" mentality with the ability to troubleshoot complex hardware and software issues independently.
export-controlled information or facilities.
Responsibilities
Provide Tier 1 and Tier 2 technical support for hardware and software issues, including laptops, peripherals, mobile devices, and office equipment.
Onboarding & Lifecycle Management:
Execute the IT onboarding and offboarding process, including hardware provisioning, account creation, and user training on IT policies and security best practices.
Infrastructure Maintenance:
Assist in the installation, configuration, and maintenance of network equipment, servers, and industrial devices within a manufacturing environment.
Cybersecurity Compliance: