Renewals Specialist

Motivated, goal-oriented, and adaptable to changing priorities

Effective in high-volume environments with competing demands

Detail-oriented, organized, and strong at process and time management

Clear communicator with strong interpersonal skills

Curious and eager to learn in a collaborative setting

What you will do

The Renewals Specialist ensures smooth, timely contract renewals that drive customer satisfaction, retention, and revenue growth. Partnering with Customer Success and Account Management, this role manages the full renewal lifecycle—from identifying opportunities to negotiation and close—while aligning outcomes with customer needs and Abnormal’s goals. In addition to renewals, this role identifies upsell opportunities such as licensing true-ups, positioning value-based solutions that expand account value.

This position is a strong fit for candidates with foundational renewal experience who thrive in collaborative, fast-paced environments and want to grow their commercial skills.