Implementation Consultant - Community Development

Bachelor’s degree, or comparable work experience, preferably in the field of accounting, utility billing, community development (permitting, licensing, code enforcement), or ERP Software implementation.

Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.

Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.

Exceptional presentation and knowledge transfer skills.

Excellent interpersonal and communication skills.

Familiarity and ease with computer systems and Microsoft Office products.

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.

Design and conduct knowledge transfer sessions on site or through webinars.

Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.

Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.

May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.

May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.