Team Leader - Operations (Licensed) Health Insurance

Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans

Resolve customer escalations

Responsible for communication between contact center management, client and associate

Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to

• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly

• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans

• Resolve customer escalations