Flight Support Lead

Proven experience supporting flight operations or airline booking teams, preferably within an OTA or travel management environment

Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms (Sabre, Galileo, etc.) and various NDC reservations systems is a plus

to support our 24/7 operations.

The Engine Edge: Perks & Compensation

Environments for Success:

Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.

Provide expert-level support and handle escalations from Member Support related to flight operations, ticketing complexities, and booking issues

Utilize in-depth knowledge of GDS (Amadeus) and NDC reservation systems to troubleshoot errors, resolve failures, and assist with complex bookings

Maintain comprehensive understanding of airline rules, procedures, and industry standards to ensure compliance and operational accuracy

Serve as a liaison between BPO teams and operational stakeholders to streamline communication and enhance service quality

Participate in cross-functional projects aimed at optimizing flight support operations and enhancing customer experience