Revenue Operations Manager - Upmarket

Nice to have:

Strong analytical mindset with the ability to turn data into decisions.

Comfortable working with ambiguity and building structure where none exists.

Excellent executive communication — written, verbal, and storytelling.

The Revenue Operations Manager – Upmarket owns operational execution, forecast integrity, and deal governance across Enterprise, Mid-Market, and Client Sales (expansion within existing customers). This role supports complex, high-ARR sales cycles and expansion motions where precision in pipeline management, deal inspection, and forecasting directly impacts revenue outcomes. This is a revenue execution role - not reporting support and not an embedded business partner. This position reports to our Director, Business Operations and has the opportunity to be based in our Austin, TX or Tempe, AZ offices.

Define and enforce opportunity stage entry and exit criteria.

Establish deal inspection frameworks by segment and deal size.

Identify and eliminate:

Poorly qualified pipeline.

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI

-driven insights. Visit

dialpad.com

to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.