Bilingual Storefront Clerk (On-Site)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Proven customer support experience or experience as a client service representative

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

A minimum of one (1) year of Customer Service Experience required

We are looking for a customer-oriented service representative for the storefront office.

A customer service representative, or CSR, will act as a liaison, provide service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers.

They are patient, empathetic, and passionately communicative.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you.

:

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries.

ViaPlus

is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment,