Enterprise Account Management, Lead

Bachelor’s degree in Business or Information Technology fields.

Minimum of 5 years Account Management or relevant experience within the industry.

Payments experience and strong understanding of the Payment industry is preferred.

Strong understanding of hardware platforms and configuration methods is preferred.

Experience in hardware deployment and logistics is a plus.

We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.

Demonstrates leadership skills and the ability to work in challenging environments.

Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

Develop and implement Enterprise Account Management strategies and best practices to maximize client retention, satisfaction, and revenue growth. Collaborate with senior management to align enterprise account management objectives with overall business goals.

Continuously evaluate and improve account management processes, tools, and methodologies. Identify opportunities for automation and efficiency enhancements. Streamline workflows to optimize team productivity and deliver exceptional customer experiences.

Provide strategic guidance and support to Enterprise Account Managers in upselling and cross-selling initiatives. Participate in merchant meetings, PBRs, etc. as needed.

Use established metrics and key performance indicators (KPIs) defined for EAMs within the Salesforce Accountability Scores to track the team's performance. Regularly analyze and report on account management activities, revenue generation, client retention, and customer satisfaction. Present findings and insights to senior management.