Assistant Manager - Front Office

Advanced financial acumen, including proficiency in money handling, mathematical analysis, and accounting responsibilities, performed with integrity and accuracy

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

The Assistant Front Office Manager is a values-driven leader who brings Wynn’s Behaviors and Values to life on every shift—modeling professionalism, integrity, collaboration, and accountability while delivering a consistently exceptional guest experience.

This role leads daily front office operations with a service-first mindset, anticipating needs, resolving concerns with grace, and safeguarding the standards of a Forbes 5-Star property through thoughtful leadership and disciplined execution.

Lead Front and Back Office operations by modeling Wynn’s service excellence, accountability, and attention to detail; ensure consistent execution and compliance with Forbes 5-Star standards

Create and manage daily schedules with fairness and operational discipline; monitor shift performance, optimize labor, and maintain payroll accuracy in Kronos with integrity and attention to detail

Address guest inquiries and special requests with empathy, discretion, and prompt follow-through; investigate and respond to feedback through Market Metrix, using insights to continuously elevate service quality

Conduct consistent, detail-oriented inspections of public spaces (lobby, front desk, facilities, elevators) to uphold a polished, clean, and welcoming environment that reflects luxury standards and pride of place