American Girl NYC - Asset Protection Lead

What We’re Looking For:

One to two years of loss prevention, law enforcement, criminal justice, military or security experience, preferred.

State specific license, is required.

Working knowledge of Microsoft Word, Excel and Outlook Software programs, preferred.

Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.

Must be available to work evening, weekend, and holiday shifts.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate:

Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

We innovate:

At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

The Opportunity:

The American Girl New York City retail store is looking for a dynamic individual as a Asset Protection  (Lead), who is committed to maintaining a safe environment for American Girl customers and employees, as well as, safeguarding company assets.  The individual we seek is able to multi-task, has outstanding communication skills, and exhibits a high level of compassion and understanding while maintaining a professional detachment.

What Your Impact Will Be:

Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.

Provide external and internal customer service in a positive, friendly and professional business manner and the skill set to diffuse escalated situations.

Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.

CREATIVITY IS OUR SUPERPOWER.

It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The  Asset Protection (Lead) position is part of the American Girl New York City retail store team. A valid NYS security license is required.