USMobile
Account Manager
At a Glance
- Location
- New York City, United States
- Work Regime
- hybrid
- Employment
- Full-time
- Experience
- 2–4 years
- Compensation
- USD 80000-90000 per-year-salary
- Department
- Sales
- Posted
- 2026-07-27T15:26:35.716000+00:00
Key Requirements
Required Skills
Domain Knowledge
- Telecommunications
Requirements
2–4 years of experience in account management, customer success, client services, or a similar customer-facing B2B role.
Highly organized and able to manage multiple accounts and priorities simultaneously.
Calm, patient, and solutions-oriented under pressure.
Compensation & Benefits
Annual Offsite to hack & meet the team. 2024 Japan. 2025 Hawaii.
Competitive Salary
Gym reimbursement
Commute reimbursement
Flexible working hours
Professional development stipend
Responsibilities
Serve as the day-to-day point of contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
Field and respond to inbound customer emails and phone calls promptly, professionally, and with a VIP-level of service.
Troubleshoot and resolve account issues (billing, service, device, or plan-related), escalating to internal teams when needed and following through to resolution.
Proactively check in with accounts to monitor satisfaction, flag risk, and identify opportunities for account growth or upsell.
Maintain accurate account records and interaction history in the CRM.
Coordinate cross-functionally with Sales, Support, and Billing to ensure a seamless customer experience.