Care Champion - LHB

Minimum three years of insurance and/or benefits customer service experience

Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurers, and community resources

Possess excellent customer service skills including proper grammar, tonalities and clear dictation

Health Care Reform knowledge/experience and/or Medicare/Medicaid benefit knowledge

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,

pension plan,

paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for

associates

.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan

Provides telephonic services to our Clients’ employees (and their immediate family) to assist in understanding, navigating and getting the best value out of the healthcare, wellness and employee incentive programs provided by the Client.

Assists in navigating the healthcare system as they seek health and wellness services, interact with providers and insurers, find useful community resources and reduce the callers stress as well as saving time and cost.

Responsible for solving complex or difficult benefit and/or claim issues on designated client cases and when necessary, escalating issues to Claims, Eligibility Supervisors, and Client Managers.