Application Support Engineer II

Here’s What We’re Looking For:

1-5 years of experience in software maintenance and support

An understanding of web applications - ours are written in RoR, Java and React

Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ

Strong categorization skills and the ability to find ways to improve our ticketing system

Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner

What We Offer:

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Flying Start - Our immersive Global Induction Program

Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

Dynamic & Global Team (we have been collaborating virtually for years!)

The Opportunity:

We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.

Engage with internal employees to accurately detail issues sent to the ticketing system

Detect and solve production issues and bugs within the development environment beyond your current scope

Engage with the Engineering team to raise bugs, problems or information gaps

Maintain documentation related to solving common issues

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.