wrapbook
Systems & Business Analyst, Client Operations
At a Glance
- Location
- United States
- Work Regime
- remote
- Employment
- FULL_TIME
- Experience
- 6+ years
- Department
- Wrapbook
- Posted
- 2026-07-29
Key Requirements
Required Skills
Certifications
- SAFe
Domain Knowledge
- Accounting
- Automation
- Finance
Requirements
Light Salesforce configuration.
Reports, dashboards, simple flows, field updates, and basic config within the published data model.
Solutioning with your pod.
You and your AI Ops partner decide together whether a fix is a Salesforce change, an automation, or an AI agent.
You own the workflow context and requirements, build the light pieces, and partner on the AI-led pieces.
Non-Salesforce systems.
Compensation & Benefits
At Wrapbook, creativity meets technology — and not just in the product.
In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Responsibilities
You'll sit inside Client Operations, close to the teams doing the work, owning the space between the business and its systems.
Day to day, you become the expert in how Support, Customer Success, and Operations actually work, then turn that into clear requirements and well-scoped projects mapped to our business goals.
From there you either make the light changes yourself or build the fix with your AI Ops partner.
You own requirements end to end, and you push back when a request isn't grounded in a real problem or when today's systems can't support it.
Most of that build lives in Salesforce now; over time you'll own more systems beyond it and build more with AI.
You'll report to the Director, AI & Operational Transformation.
About the Company
Wrapbook is the AI platform for production finance. We’re building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting.
Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.