Sr. Manager, Salesforce Customer Experience Management

leading CRM, customer experience, sales, marketing, or digital platform initiatives.

5+ years of Salesforce platform experience.

3+ years of experience leading technical teams, engineering managers, Salesforce teams, or cross-functional delivery teams.

Salesforce Experience Cloud

, including authenticated and unauthenticated experiences, portal architecture, audience targeting, page design, CMS/content, sharing/security models, and Lightning Web Components.

, including customer lifecycle processes, lead management, campaign engagement, segmentation, and CRM-driven customer journeys.

Manager, Salesforce Customer Experience Management to lead the strategy, design, delivery, and optimization of customer-facing digital experiences built on the Salesforce platform.

This role sits within the Salesforce Engineering team and is ideal for a highly technical, seasoned leader with deep expertise in Salesforce Experience Cloud, strong knowledge of Sales Cloud and Marketing Cloud, and a practical understanding of UI/UX principles.

The Senior Manager will partner closely with Product, Engineering, Marketing, Sales, Customer Success, and executive stakeholders to deliver scalable, intuitive, and high-performing digital experiences for customers, partners, and internal users.

This leader will be responsible for translating business goals into platform capabilities, guiding technical teams, improving user journeys, and ensuring Salesforce solutions are secure, maintainable, and aligned with enterprise architecture standards.