Customer Service Representative

1+ year of Customer Service experience (phone-based).

Effective verbal communication skills

with a talent for de-escalation and empathy.

Tenacity and persuasiveness—you must be comfortable attempting to "save" a customer who wants to cancel.

Ability to multitask: listening and responding to the customer while using a computer to research and enter information.

Passion that can convey the value of our Matic message clearly.

We offer a competitive base hourly rate of $19.23 to $20.19

You have an ownership stake - all Maticians receive Matic stock options.

Unlimited Paid Time Off.

Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.

401(k) Retirement Plan.

Continuing education, licensing and professional development paid for by Matic.

Frontline Support:

Provide expert service and guidance to our customers primarily over the phone, as well as email and text.

Retention:

Identify customers at risk of cancellation and use problem-solving skills to retain their business

Value Articulation:

Clearly articulate the Matic value proposition to reinforce why the customer chose us.

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.