Retail Support Specialist

3+ years of banking, customer service, or administrative experience.

Familiarity with retail banking operations.

Team player with a service-oriented mindset.

Health, dental, and vision insurance

Life and disability insurance

Critical illness, accident, and hospital indemnity insurance

Pet insurance and pet discount program

401(k) plan

Generous paid time off policy

The Retail Support Specialist provides essential back-office and compliance support to teller and branch operations, ensuring that frontline staff can focus on delivering excellent customer service.

This role assists with transaction research, account corrections, and administrative processes that enable branches to operate smoothly and efficiently.

In addition, the Retail Support Specialist supports certain Bank Secrecy Act (BSA) functions under the guidance of the Director of Retail Support, including tasks related to the Customer Identification Program (CIP) and the preparation or review of Currency Transaction Reports (CTRs).

By combining attention to detail, strong organizational skills, and a commitment to compliance, the Retail Support Specialist plays a critical role in maintaining operational accuracy, reducing risk, and supporting the overall effectiveness of the bank’s retail network.

Assist with back-office functions that support teller operations.

Process routine administrative tasks related to retail banking.

At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.