Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift

Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive.

After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour.

We’re focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace.

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations.

Discretionary annual company bonus (Eligibility Varies by Role)

401(k) plan with 100% company match on the first 4%

Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance

Paid Time Off (Eligibility Varies by Role)

Employee Assistance Program (EAP)

Deliver real-time, empathetic support across chat, email, and phone.

Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.

Guide players through promos, loyalty programs, and game rules.

Investigate and escalate complex bugs, fraud signals, or account concerns.

Thrive in multiple systems, queues, and workflows—without skipping a beat.

Investigate and escalate technical bugs, account issues, or fraud risks as needed.

People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees: