Program Specialist, Hospital & Health System Enablement and Ops, Remote

Technical Proficiency: High proficiency with Google Suite (Docs, Sheets, Slides), Salesforce, and Monday.com; solid understanding or experience utilizing and experimenting with AI-based platforms (e.g., Claude Cowork, Gemini) as well as reporting tools like Tableau, Jira, or Miro.

Market or team reserves the right to determine physical location necessity

Deep operational understanding across multiple lines of business: Medicare Advantage, MSSP, Medicaid, and Commercial value-based care contracts.

Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) to drive scalability within field operations.

Collaborate with senior leadership to build an AI-first performance strategy to build efficiencies in our reporting and execution of key value based care performance areas.

Deploy structured project management tools, including project plans, schedules, trackers, and performance playbooks related to localized initiatives; serve as thought partner to centralized teams to grow and standardize best practices and tools to benefit all field teams

Leverage AI tools and workflows to manage multiple simultaneous priorities to completion while identifying and mitigating resource constraints, risks, and conflicts that impact deliverables, serving as "air traffic control," and enhancing capacity for colleagues to prioritize practice-based relationship and performance management.

Operational Governance and Leadership Support

Operate with autonomous execution to plan and support leadership in running internal and external meetings and events, including board meetings, conferences, and market summits.

Enhance and maintain internal team standard operating procedures, compliance documentation, ACO Board records, and practice relationship management data (including practice churn/withdrawal submissions).