Senior Operations Associate

• 2+ years of project management

• Solid Technical background

• Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)

• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere

• Must be able to quickly sort through complex subject material

Vendor files, demographics files, payroll files, and data auditing for aligned clients

Prepare and conduct technical/product presentations, demonstrations and trainings (such as payroll functionality, vendor account structure updates, data auditing, demographic mapping updates, etc.)

Provide resolution of client issues by responding to questions and concerns about the use of bswift payroll, vendor files, audits and demographic files; ability to leverage research to find resolutions independently

Maintain thorough understanding of all internal systems to respond to general and specialized client requests

Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems and file specs

Coach and mentor other team members; share new ideas on operations processes