Representative, Voice Ordering Accessibility

1-2 years of customer service experience via phone, email, or chat, open to customer-facing experience as well.

You are customer-obsessed & love helping others.

You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations and can determine when to escalate, and when to resolve.

You have experience offering customers products or services that best meet their needs.

You are comfortable working in a PCI/DSS environment

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

Support inbound live order calls for DoorDash's partner Merchants and customers.

Develop expertise in how DoorDash uses its processes & system to promote positive outcomes.

Go above & beyond to create the best ordering experience for our accessibility needs customers, including but not limited to our visually impaired customers.

Assist our accessibility needs customers with accurate order placement and local restaurant recommendations.

Securely update important account information for our accessibility needs customers, including emails and credit card information.

Provide feedback and share your ideas on how DoorDash can better the ordering customer experience.

We're looking to grow our Voice Ordering Live Operations team by leaps & bounds. Join DoorDash as a Voice Ordering Accessibility Representative to become an expert in supporting the needs of DoorDash's thousands of partner Merchants and customers. You'll be part of an exciting team designed to take ordering food to the next level. Representatives will report to the Voice Ordering Team Supervisor.