wealthsimple
Director, AI & CX Systems
At a Glance
- Location
- Canada
- Employment
- FULL_TIME
- Experience
- 10+ years
- Department
- Wealthsimple Technologies
- Posted
- 2026-03-20
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Engineering
- Finance
- Insurance
Benefits & Perks
for Business š“ 20 vacation days, 4 wellness days, and unlimit
Requirements
in CX systems, product management, platform design, or AI/automation strategy, with a track record of building and scaling technical solutions
Proven people leadership
: experience building and leading high-performing technical/product teams to deliver measurable outcomes
Deep expertise in CX platforms
and the tools that power modern support; paired with the imagination to look beyond them
Hands-on experience with AI in customer-facing applications.
Responsibilities
We want someone who thinks without constraints; who can look at the CX landscape, imagine what's possible with AI, and build toward it.
You won't be bound by current tools, platforms, or paradigms.
Your mandate is to define what world-class AI-powered customer experience looks like and then make it real.