Senior Manager, Implementation

5+ years of previous management experience at a b2b SaaS company or financial services company in an implementation or customer success role

10+ years of previous Global Implementation experience in Financial, Expense Management, or ERP Software space

Experience in project management and product configuration in software implementation services

Proven record of converting direct reports from ‘good’ to ‘great’

Experienced leader who can inspire teams to provide exceptional levels of quality

Experience in capacity & resource management

The expected salary range for this role is $212,000 - $260,000 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a

brex.com

domain. Any outreach claiming to be from Brex via other sources should be ignored.

You’ll be a front-line manager to a team of Consultants who will be responsible for implementing customers on to the Brex Empower platform. If you enjoy building teams (involved with the strategy and scaling) at a fast-growing company, this is the role for you. Your role will be cross-functional, working with leaders across sales, finance, product, customer success, customer support and engineering. You’ll be helping to develop & enforce the implementation methodology which will be used to scale the team.

Manage a team of Consultants and provide 1:1 mentoring and coaching i.e. convert consultants from ‘good’ to ‘great’

Align with Brex’s broader strategy & ensure the team executes the strategy in partnership with other relevant cross-functional teams Leverage reporting dashboards (in Looker / Salesforce / and other tools) to monitor the success of our customers, the performance of the team and generate actionable insights on improving underperformance

Contribute to the strategy of the team - you will be expected to write memos around new processes/ideas. Where needed, be prepared to own & execute on these ideas

Maintain a pulse on product release features and anticipates the need to adopt best practices and knowledge-share across the department to communicate the commercial impact