VIP Account Manager

Extensive Customer Service experience

Ability to generate revenue on own initiative based on personal account relationships

3 or more years of customer service or account management experience

Target / Sales Driven

High level understanding / interest in social gaming

Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others.  Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel.  Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage.  Zynga’s  in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players).

Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager.

Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.

Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.