Customer Care and Warranty Administrator - 6 Month Contract

Undergraduate degree or diploma (BA, B. com., or B. Sc preferred)

2+ years of experience working in customer service

Have strong administrative and inter/intrapersonal skills

Must be respectful, empathetic, service oriented, with genuine desire to go above and beyond for our customers

Have an ability to update and track reports and schedules on daily/weekly/monthly basis

Possess excellent and polite verbal and written communication skills, superior telephone manner and exceptional listening skills

Learning & Development Reimbursement:

Adi encourages team members to never stop learning and continuously improve. We provide Adians with tuition and education reimbursements to support team members in their development.

Competitive Salaries: Adi regularly conducts compensation market reviews to ensure our total compensation package remains competitive.

Employee Home Ownership Program:

Adians have the opportunity to live in the beautiful communities we create through our Employee Home Ownership Program. Eligible team members will receive a % discount off the total purchase price.

Provide excellent, speedy, on-time, and friendly service to every customer in person, via email, and telephone

Maintain and track customer communication through CRM and assist in monitoring the completion of all required service administration records, and managing all Tarion Warranty enrolment documentation

Receive, document and communicate new home purchasers’ inquiries to appropriate trades & departmental associates and provide timely responses to the customer

Schedule and coordinate the Quality Control Inspection (QCI) and Pre-Delivery Inspection (PDI) processes

Continuously improve the customer service experience to retain and maintain customer loyalty and exceed expectations

Assist in the preparation of departmental metrics