Clinical Operations Manager

12+ years of clinical experience, including 1–2 years in a leadership or operations management role.

Experience managing RNs, LPNs, and CMAs, in ambulatory, chronic care, or value-based care environments, with demonstrated success managing a remote/hybrid team.

Strong understanding of Care Management, Care Coordination, CCM/APCM workflows, CMS regulations, and quality programs.

Highly organized with excellent communication, leadership, conflict resolution skills who is tech-savvy and comfortable using digital platforms, analytics dashboards, and communication tools.

Competitive compensation based on experience and impact

Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost

Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:

12 vacation days accrued annually for rest, travel, and personal time

Up to 9 sick/wellness days to prioritize your health and well-being

12 paid company holidays throughout the year

Jaan Health is seeking a proactive and mission-driven Clinical Operations Manager to lead and support our team of Clinical Care Coordinators (LPNs and MAs) and Clinical Care RNs delivering high-quality care management services.

As a key member of the Clinical Operations team, this role is responsible for overseeing day-to-day clinical operations, supervising the care team’s performance, managing patient care workflows, and ensuring alignment with Advanced Primary Care Model (APCM) initiatives.

This role will directly report to the Director of Clinical Operations and will work cross-functionally with Product, Client Success, Service Delivery, and Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.

Oversee hiring, onboarding, training, performance management, as well as directly manage and provide ongoing coaching for a team of RNs, LPNs, CMAs, and Clinical Care Coordinators.

Support care team members in managing triage, care coordination, and clinical interventions and manage staff schedules, workload distribution, and clinical escalations.

Ensure consistent and high-quality delivery of care management services aligned with APCM protocols, value based care goals, and regulatory requirements.