Member Experience Manager – Cotino®, A Storyliving by Disney®

Minimum of 2 years of leadership experience in the Service Industry

Understanding of the impact of financial aspects of an operation (i.e.

operating budget, revenue, labor, inventory systems, costs, etc)

Demonstrate a passion for guest service with ability to exude genuine hospitality for a dynamic Guest audience consisting predominantly of individuals with a high level of repeat visitation

Manage membership operations, including application processing, onboarding, account auditing, billing coordination and reconciliation, support of inbound and outbound member communications, timely resolution of requests, and consistent application of club policies and standards

Coordinate operational readiness and guest experience for the Parr House, including maintenance, housekeeping, reservations, and arrival-to-departure Member support

Lead Lifestyle operations, including recreation calendar planning and execution, aquatics, fitness and wellness programs, and third-party vendor management, while maintaining regulatory and contractual compliance

Support the planning and execution of member events and experiences, partnering with Sales, Events, Communications, and cross-functional teams to ensure seamless delivery

Ensure operational excellence through safety compliance, asset maintenance, labor management, budgeting, inventory oversight, and operational audits.