ERP Technical Support Engineer Infor CSI (SyteLine)

We’re seeking an ERP Technical Support Engineer to support our Infor CloudSuite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and implementation of new sites. This role will develop, test, and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer. Typical interactions include power users, functional leads, project managers, technical and support team.

Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to:

CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10

Enhancements, Customizations, Implementations

CSI Mongoose development, integration/APIs/ION, Forms development, Workflows

Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.)

Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc.

Design ERP system solutions to meet requirements; participate in design reviews

Configure and develop system solutions per design specifications, participate in code/configuration reviews

Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements

Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties)