Manager, AI Outcomes

4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.

2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption.

Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.

Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.

Proven product sense and ability to maximize the impact of complex software platforms.

Experience facilitating workshops and change management programs for business transformation.

Glean is seeking a leader of our AIOM (AI Outcomes Manger) team.

The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions.

The AIOMs perform the following types of activities:  End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization.

Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.

Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.

Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers