Warranty Auditor

The ideal candidate will have either Client Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience

General technical understanding for repairs is required.

Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred

Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred

The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $75K to $87K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

Work to a strict set of manufacturer guidelines and parameters

Maintain customer relations with the local Region and Dealers

Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste

Carry out a fully independent warranty audits in line with the manufacturer’s parameters

Create detailed report on the audit findings including recommended actions

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.